Help desk engineers with a Doctorate degree earn an average annual salary of $61,073. To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression. For example, they could start out with a role such as systems administrator, progress to a title such as information technology manager and then eventually end up with the title information technology director.
IT support focuses on providing technical assistance for complex product issues. Someone in a help desk support role, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password. They may escalate complicated technical problems like faulty products to IT support. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933.
Systems Engineer
A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. Find a mentor that will help you understand the ins and outs of the technology that your organization is utilizing and sit in on any architecture or design meetings that you can. Take lots of notes and do your best to gain an expert level understanding of how the organization architected their infrastructure and also why they did.
Google has two Professional Certificates designed to help beginners learn more about the IT field and gain the necessary skills to enter a related profession, like service desk analyst. On a network or city scale, a hydraulic modeler or city planner might leverage InfoWorks ICM to generate flood maps and determine capital improvements. One aspect of managing floods we didn’t cover in this post is the fact that mitigating floods often falls to governments who need to get and manage funding for projects.
What degree do you need to be a help desk engineer?
A willingness to learn takes humility and the ability to accept constructive criticism from your peers. This characteristic is very attractive to employers; virtually every company wants to hire employees help desk engineer who are lifelong learners. The quickest way to become more empathetic is to develop your active listening skills. When you are actively listening, you should be able to repeat back what was just said.
It can be a negative environment as technicians are constantly bombarded with questions and problems. If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need. We’ve determined that 51.1% of help desk engineers have a bachelor’s degree. Don’t think that you have to be “climbing the ladder.” You don’t… it doesn’t equate to success or happiness. In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety.
